Frequently Asked Questions
Everything you need to know about your Birkenstock Midtown experience.
How do I determine my correct Birkenstock size?
Birkenstock Midtown offers both regular and narrow widths. We recommend measuring your foot in millimeters and consulting our size guide, ensuring there is about 10mm of space in front of the toes and 5mm behind the heel for the perfect fit.
What is the difference between the Soft Footbed and the Regular Footbed?
The Regular Footbed features our classic anatomically shaped cork-latex base. The Soft Footbed includes an additional layer of integrated foam cushioning for immediate comfort, which is ideal for those with sensitive feet.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging. Please ensure the tags are attached and the soles show no signs of outdoor wear to qualify for a full refund.
How long does shipping take within the United States?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your sandals sooner for an upcoming trip or event.
How should I care for my cork footbeds?
To prolong the life of your footwear, we recommend applying a thin layer of cork sealer when the cork begins to look dull. Avoid exposing your Birkenstocks to extreme heat or direct sunlight for extended periods.
Do you offer international shipping?
Yes, Birkenstock Midtown ships to select international locations. Shipping rates and delivery times vary by country and will be calculated during the checkout process.